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What documents do I need to provide?
All applicants must show a photo ID as part of our identity checks. This is important for client security and insurance reasons. Acceptable forms include a valid passport, driving licence, or a PASS proof-of-age card.If you don’t have one of these, we can accept a certified birth certificate plus recent proof of address and a […]
Can I use bleach?
No, our insurance does not cover bleach damage, and the fumes can be harmful. Please use alternative cleaning products provided by the client and ensure rooms are well ventilated.
Can I change my hourly rate?
Yes, as a self-employed cleaner you can set your own hourly rate. If you’d like advice on what to charge, our team can help guide you.
How many hours can I work a week?
As a self-employed cleaner, the number of hours you work is entirely within your control. We will have a conversation about your schedule and the locations where you prefer to work. Ultimately, the decision is yours, and our team is here to provide support. If your cleaning availability shifts or you wish to increase your […]
When should I expect payment?
Every client is expected to make their payment within 24 hours following each cleaning session. If, for any reason, payment is not received within this timeframe, please send a polite reminder text to prompt them. Involvement from our Head Office will only be necessary if the initial reminder text does not result in payment or […]
How do I get paid as a subcontracted cleaner?
Your clients will make direct payments to you immediately following each cleaning session. These payments can be either in cash or through a bank transfer. In the case of bank transfers, you will need to provide your bank details. Some clients may also request an invoice or receipt for the service. You can acquire an […]
Do I need a DBS (police check)?
A basic DBS check (or equivalent) is highly recommended, as many clients value the reassurance this provides – particularly if children, elderly people, or sensitive information are involved. You only need one DBS certificate and can use it for multiple clients. Additionally, you might be entrusted with access to places containing sensitive information or valuable […]
What are your cleaning job requirements?
The majority of clients request a general clean throughout. A typical cleaning task includes tasks such as dusting, polishing, buffing, mopping, and vacuuming. During your initial meeting with the client, they will explain their specific cleaning needs and preferences. If you have any questions regarding the cleaning routine, don’t hesitate to ask your client. In […]
How do I apply as a cleaner?
We are always looking for reliable cleaners with a good eye for detail. You can apply by completing the form here: https://greentreehomecleaning.co.uk/cleaning-jobs/ Clients are willing to pay competitive rates, typically starting at £15 per hour, directly to you on the day of each cleaning session. They will also supply all the necessary cleaning products and […]
Do I need to bring my own products?
No, clients supply all cleaning products and equipment. If supplies are running low or something breaks, let your client know straight away. If you encounter any equipment that is not functioning correctly, kindly notify the client promptly. You might consider using a notebook to leave messages for your clients, as more experienced cleaners have found […]