What if my client is unhappy with my cleaning service?
We place a strong emphasis on delivering excellent customer service and are dedicated to ensuring the satisfaction of our clients. Therefore, if at any point your client expresses dissatisfaction, please reach out to us without delay so that we can promptly address and resolve the situation. We are committed to fully addressing any concerns and […]
What should I do if I find that I’m not comfortable with cleaning for a particular client?
The majority of our cleaners are happy with the clients we’ve matched them with. However, if you ever wish to discontinue cleaning for a specific client, a simple phone call to us is all that’s needed. We will handle the necessary arrangements and strive to ensure you are happy with the clients you serve.
What steps should I take to get ready for a client’s cleaning?
After the contract has been finalised, you will receive the client’s job sheet via email. Please adhere to any instructions and carefully review all the information included. Should you require any assistance, our team is readily available to provide support.
What does Green Tree Home Cleaning’s quarterly payment cover?
The quarterly business fee covers the following: the process of introducing a cleaner, continuous management, and insurance coverage. This comprehensive approach ensures the maintenance of a high-quality service, and we remain in consistent communication with both clients and cleaners to ensure the satisfaction of all parties. Our recruitment of cleaners is a continuous process, which […]
Why is Green Tree Home Cleaning’s quarterly payment ongoing?
Green Tree Home Cleaning maintains an ongoing fee structure to cover consistent expenses related to recruitment and insurance. Furthermore, we consistently operate behind the scenes to guarantee the reliability and smoothness of your cleaning services. If you have a dependable, top-notch cleaner and are content with our service, you might not need our frequent involvement. […]
How do I pay?
You have the option to pay your cleaner through either online transfer or cash payment on the day of the cleaning service. If you require a receipt, your cleaner can provide one for you. As for our Business and Management Fee, it is collected on a quarterly basis in advance via direct debit to ensure […]
What does ‘banking of my hours’ mean?
Some clients choose to bank any missed hours instead of requesting a cover cleaner, as they prefer the continuity of having their usual cleaner. If missed hours are banked to your account, it means you have hours in credit and can choose to use them at a future time within your contract, for a deeper/longer […]
How much do your cleaning services cost?
Green Tree Home Cleaning offers a range of cleaning services for your home including: 🧹 Weekly cleaning is £16.95 per hour (min 2 hours) 🧹 Bi-weekly cleaning is £23.00 per hour (min 3 hours)
When will my first quarterly payment be due?
The initial quarterly payment is due approximately 2 weeks from the date the Direct Debit is set up.
What happens if my cleaner is ill or goes on holiday?
In the event that your cleaner falls ill or is unable to provide their cleaning service due to a holiday, they should inform you as early as possible and propose rescheduling if it suits both parties. This option is generally preferred by homeowners, as it avoids the need for a replacement cleaner, especially for what […]