Do I need to provide cleaning products or equipment?
You are responsible for supplying the cleaning kit and equipment for your cleaner. There are several important reasons for this. Firstly, it helps prevent cross-contamination between different households, as you maintain control over the cleaning supplies used in your own home. Additionally, it allows you to ensure the cleanliness of cleaning cloths and the proper […]
What if something’s damaged during a cleaning service?
At Green Tree Home Cleaning, we hold the highest level of respect for each residence we clean. In the unlikely event that any item in your home is accidentally damaged during our cleaning service, you can rest assured that we have public liability and accidental damage insurance to provide coverage for every cleaning session. This […]
Is it necessary for me to be present in the house while the cleaning is taking place?
The choice is entirely up to you. Numerous clients have found it convenient to work from home and simply occupy a different part of the property while the cleaner is at work. However, if you would rather not be present at home during the cleaning, the cleaner would require access to your property. Feel free […]
Are your cleaners DBS/police-checked?
Some of our cleaners come on board with an existing DBS or police check. In cases where they don’t possess one, we can request them to undergo a police check themselves. Please note that the processing of these checks may take several weeks. If having a cleaner with a police check is a crucial requirement […]
How soon will the cleaner be able to start after I have agreed and signed the business agreement?
The process of assigning your cleaner can potentially extend to 10 working days, although typically, it’s completed more swiftly. During your initial call with a member of our team, we can provide you with a more precise estimate regarding the timeframe.
What should I do if I am unhappy with my cleaner or the cleaning service at any time?
Our commitment to exceptional customer service means that your satisfaction is paramount to us. Hence, if you ever find yourself dissatisfied, please don’t hesitate to reach out to us promptly. We want the chance to resolve any concerns swiftly. We will thoroughly address any problems and handle the situation according to your preferences. This may […]
Do I meet my cleaner before the first clean?
We will schedule a preliminary meeting between you and your cleaner at a time that’s convenient for you. This presents a great chance for you to meet your cleaner in person, introduce them to your home through a guided tour, and discuss any specific cleaning needs or preferences you may have. Whether you have particular […]
What is the difference between weekly and bi-weekly cleaning services?
Weekly Clean: Bi-Weekly Clean: In summary, the key difference between weekly and bi-weekly cleaning services lies in the frequency of cleaning visits and the associated minimum time requirements. Weekly cleaning is for those who want to maintain a high level of cleanliness with more frequent visits (minimum of 2 hours), while bi-weekly cleaning is suitable […]