What happens if my cleaner is ill or goes on holiday?

In the event that your cleaner falls ill or is unable to provide their cleaning service due to a holiday, they should inform you as early as possible and propose rescheduling if it suits both parties. This option is generally preferred by homeowners, as it avoids the need for a replacement cleaner, especially for what is typically a one-time occurrence.

Alternatively, you can reach out to us to either retain your cleaning hours for future use or request the arrangement of a replacement cleaner. Please be aware that securing a replacement cleaner is not guaranteed and depends on their availability, particularly on short notice. However, rest assured that we will make every effort to assist in this situation.

Should a replacement cleaner be required, it may necessitate flexibility regarding days and times, and you will need to provide access to your property for the substitute cleaner.