How can we help you today?
< All Topics

What happens if my cleaner is ill or goes on holiday?

In the event that your cleaner falls ill or is unable to provide their cleaning service due to a holiday, they should inform you as early as possible and propose rescheduling if it suits both parties. This option is generally preferred by homeowners, as it avoids the need for a replacement cleaner, especially for what is typically a one-time occurrence.

Alternatively, you can reach out to us to either retain your cleaning hours for future use or request the arrangement of a replacement cleaner. Please be aware that securing a replacement cleaner is not guaranteed and depends on their availability, particularly on short notice. However, rest assured that we will make every effort to assist in this situation.

Should a replacement cleaner be required, it may necessitate flexibility regarding days and times, and you will need to provide access to your property for the substitute cleaner.

Table of Contents