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How can we help you today?
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Clients
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- Are your cleaners DBS/police-checked?
- Do I meet my cleaner before the first clean?
- Do I need to provide cleaning products or equipment?
- How soon will the cleaner be able to start after I have agreed and signed the business agreement?
- Is it necessary for me to be present in the house while the cleaning is taking place?
- What happens if my cleaner is ill or goes on holiday?
- What if something’s damaged during a cleaning service?
- What is the difference between weekly and bi-weekly cleaning services?
- What should I do if I am unhappy with my cleaner or the cleaning service at any time?
- Are your cleaners DBS/police-checked?
- Do I meet my cleaner before the first clean?
- Do I need to provide cleaning products or equipment?
- How do I pay?
- How much do your cleaning services cost?
- How soon will the cleaner be able to start after I have agreed and signed the business agreement?
- Is it necessary for me to be present in the house while the cleaning is taking place?
- What does ‘banking of my hours’ mean?
- What does Green Tree Home Cleaning’s quarterly payment cover?
- What happens if my cleaner is ill or goes on holiday?
- What if something’s damaged during a cleaning service?
- What is the difference between weekly and bi-weekly cleaning services?
- What should I do if I am unhappy with my cleaner or the cleaning service at any time?
- When will my first quarterly payment be due?
- Why is Green Tree Home Cleaning’s quarterly payment ongoing?
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Cleaners
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- Can I use bleach?
- Do I need to bring my own products?
- What if my client is unhappy with my cleaning service?
- What jobs will I be expected to do?
- What should I do if I find that I'm not comfortable with cleaning for a particular client?
- What steps should I take to get ready for a client's cleaning?
- What to do if I break something at work?
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- Can I change my hourly rate?
- Do I need a DBS (police check)?
- How can I cancel or reschedule a cleaning appointment if I'm sick or have something unexpected come up?
- How do I apply as a cleaner?
- How do I get paid as a subcontracted cleaner?
- How many hours can I work a week?
- What are your cleaning job requirements?
- What documents do I need to provide?
- When should I expect payment?
- Can I change my hourly rate?
- Can I use bleach?
- Do I need a DBS (police check)?
- Do I need to bring my own products?
- How can I cancel or reschedule a cleaning appointment if I'm sick or have something unexpected come up?
- How do I apply as a cleaner?
- How do I get paid as a subcontracted cleaner?
- How many hours can I work a week?
- What are your cleaning job requirements?
- What documents do I need to provide?
- What if my client is unhappy with my cleaning service?
- What jobs will I be expected to do?
- What should I do if I find that I'm not comfortable with cleaning for a particular client?
- What steps should I take to get ready for a client's cleaning?
- What to do if I break something at work?
- When should I expect payment?
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We place a strong emphasis on delivering excellent customer service and are dedicated to ensuring the satisfaction of our clients. Therefore, if at any point your client expresses dissatisfaction, please reach out to us without delay so that we can promptly address and resolve the situation.
We are committed to fully addressing any concerns and managing the matter according to your client’s preferences. This may involve engaging in a diplomatic conversation with your client, offering constructive feedback to enhance the aspects they are unhappy with, or, if they require a replacement cleaner we will try to make this transition efficient and effective.
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