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How can we help you today?
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Clients
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- Are your cleaners DBS/police-checked?
- Do I meet my cleaner before the first clean?
- Do I need to provide cleaning products or equipment?
- How soon will the cleaner be able to start after I have agreed and signed the business agreement?
- Is it necessary for me to be present in the house while the cleaning is taking place?
- What happens if my cleaner is ill or goes on holiday?
- What if something’s damaged during a cleaning service?
- What is the difference between weekly and bi-weekly cleaning services?
- What should I do if I am unhappy with my cleaner or the cleaning service at any time?
- Are your cleaners DBS/police-checked?
- Do I meet my cleaner before the first clean?
- Do I need to provide cleaning products or equipment?
- How do I pay?
- How much do your cleaning services cost?
- How soon will the cleaner be able to start after I have agreed and signed the business agreement?
- Is it necessary for me to be present in the house while the cleaning is taking place?
- What does ‘banking of my hours’ mean?
- What does Green Tree Home Cleaning’s quarterly payment cover?
- What happens if my cleaner is ill or goes on holiday?
- What if something’s damaged during a cleaning service?
- What is the difference between weekly and bi-weekly cleaning services?
- What should I do if I am unhappy with my cleaner or the cleaning service at any time?
- When will my first quarterly payment be due?
- Why is Green Tree Home Cleaning’s quarterly payment ongoing?
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Cleaners
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- Can I use bleach?
- Do I need to bring my own products?
- What if my client is unhappy with my cleaning service?
- What jobs will I be expected to do?
- What should I do if I find that I'm not comfortable with cleaning for a particular client?
- What steps should I take to get ready for a client's cleaning?
- What to do if I break something at work?
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- Can I change my hourly rate?
- Do I need a DBS (police check)?
- How can I cancel or reschedule a cleaning appointment if I'm sick or have something unexpected come up?
- How do I apply as a cleaner?
- How do I get paid as a subcontracted cleaner?
- How many hours can I work a week?
- What are your cleaning job requirements?
- What documents do I need to provide?
- When should I expect payment?
- Can I change my hourly rate?
- Can I use bleach?
- Do I need a DBS (police check)?
- Do I need to bring my own products?
- How can I cancel or reschedule a cleaning appointment if I'm sick or have something unexpected come up?
- How do I apply as a cleaner?
- How do I get paid as a subcontracted cleaner?
- How many hours can I work a week?
- What are your cleaning job requirements?
- What documents do I need to provide?
- What if my client is unhappy with my cleaning service?
- What jobs will I be expected to do?
- What should I do if I find that I'm not comfortable with cleaning for a particular client?
- What steps should I take to get ready for a client's cleaning?
- What to do if I break something at work?
- When should I expect payment?
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Print
First of all, don’t panic!
We have a comprehensive insurance plan that includes coverage for any broken items or damage.
Remember to report the damage to the client and be sure to get the name of the person you informed.
Make a note of the date and time when the accident occurred.
Snap a photo of the damage, which is highly helpful as we can share it with the insurance company.
Jot down a brief description of what happened and email it to us.
Afterwards, we’ll reach out to you and the client to provide a more detailed account of the incident.
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